Remote Assistance

Team Vilan provides an extensive list of administrative, clerical, and innovative services that caters to your daily needs. Outsourcing provides opportunities for on-shore teams to focus on important, high-value tasks that make a real difference to your business.While the low-value, tedious and repetitive tasks are sent offshore. It’s a process that not only reduces costs but also increases capability, productivity and overall satisfaction.

As we say, “No job is too big or too small!” we fully commit ourselves to providing quality service towards our clients.

Dedicated remote assistance services include:

• Compiling information in word, excel spreadsheet
• Powerpoint presentations
• Basic and complex research and analysis
• Transcription service audio and video
• Managing inbound and outbound phone calls
• Providing initial customer support
• Ensuring accounts payable and receivable are as prescribed
• Arrange meetings, prepare and monitor reminders for important events
• Managing critical email inboxes and responding with basic communications
• Organizing meetings
• Receiving, scanning & filtering phone calls & inquiries and addressing them appropriately
• Scanning phone calls, inquiries, and handling them appropriately
• Implementing and maintaining procedures/administrative systems
• Bookkeeping services

Our approach to our administrative and remote assistance services does not only enable us to produce the highest level of support but also addresses our client’s need for data security and discretion.

There are many companies out there that provide similar services but what separates Team Vilan from the rest is our responsiveness, commitment, versatility, and most of all the ability to cope with client’s immediate needs.

Our daily goal is fairly simple….. Always do a great job by adding value to your clients: “Trustworthy service at its best!”

Need support in your business in an area not listed above? We can tailor our support to whatever capacity your business requires – contact us today!